Welcome to the Patient Experience & Public Involvement team's web page. Here you will find information on who we are and what we do starting with our mission statement:
A quality patient experience is at the heart of everything we do.
We will help our staff listen to patients and carers to make sure everyone has excellent care.
We will work with patients, carers, families, the public and staff to keep them informed and involved in their healthcare and their NHS.
We will do this in several ways so that we can meet; our own internal goals of improving services using patient and carer feedback; the Scottish Government's guidelines on involving people; and the legal requirements set out in the Patient Rights (Scotland) Act to involve people and listen to them to improve services.
NHS Greater Glasgow and Clyde
We want to know about how you experience our services. By listening to people we can understand what works well and where we can do better. We view involving people as vital to how we improve the quality of the services and the care we provide. In addition, the introduction of the Patient Rights (Scotland) Act has increased our responsibilities to encourage all patients and families to give feedback, as well as to make sure we record and monitor all of the ways that this feedback is being used in our services. If you click here you can find out more about how we gather and use feedback.
The Scottish Government
The Scottish Government wants people to:
The Participation Standard measures how well NHS Boards are doing all this and will help NHS Greater Glasgow and Clyde improve services for everyone. Involving the public in healthcare decisions will help ensure that health services better meet individual needs and preferences. The 2016-17 Summary Report for NHS Greater Glasgow and Clyde can be downloaded here.
The Patient Rights (Scotland) Act
The Patients Rights Act became law in 2012. Its main purpose is to give patients the right to voice their views on NHS services and by doing so, help NHS Boards deliver a higher quality, patient focused services that is responsive to the needs of patients and carers. The law now requires that all NHS staff be made aware, encouraged and supported to be responsive to patient and carer comments, concerns, feedback or complaints, welcome it and in the first instance, use it to resolve matters. You can read more about the Act and Patient' Rights and Responsibilities within NHSGGC here.
If you want more information about anything on this page you can call us free on: 0300 123 9987 or email us at: [email protected]
Scottish Care Experience Survey
Programme Update - 12th July 2019 (PDF)