Our quality commitment is to ensure that you receive the best health care possible today and that you are fully involved in the future of your health service.
Hip Fracture rehabilitation - Ward 1 0141 347 8448
Opening hours:
Visiting times 11.30am to 8.30pm.
Protected meal times at 12noon - 1.00pm and 5.00pm to 6.00pm.
Please note that whilst we protect mealtimes, we actively encourage relative/carer participation and are happy to invite people in to meet the needs of the individual and practice flexibility.
Contact Tel: 0141 347 8448
Location name: Level 1
Ward 1, Rehabilitation, Care of the Elderly 0141 347 8446
Opening hours:
Visiting times 11.30am to 8.30pm.
Protected meal times at 12noon - 1.00pm and 5.00pm to 6.00pm.
Please note that whilst we protect mealtimes, we actively encourage relative/carer participation and are happy to invite people in to meet the needs of the individual and practice flexibility.
Contact Tel: 0141 347 8446
Ward 2, Rehabilitation, Care of the Elderly 0141 347 8444
Opening hours:
Visiting times 11.30am to 8.30pm.
Protected meal times at 12noon - 1.00pm and 5.00pm to 6.00pm.
Please note that whilst we protect mealtimes, we actively encourage relative/carer participation and are happy to invite people in to meet the needs of the individual and practice flexibility.
Contact Tel: 0141 347 8444
Ward 3 0141 347 8453
Day Surgery
Opening hours:
Visiting: Evenings Only - 7:00 to 8:00 pm - Monday to Thursday
The New Victoria Hospital opened its doors to patients for the first time on 8th June 2009. The £100 million hospital is one of the most modern and well equipped in Scotland.
It provides an attractive and welcoming environment for patients and visitors with light, airy public spaces, comfortable waiting areas and modern consulting rooms.
Patients not only benefit from modern new facilities. The way care is provided from the hospital has also changed for the better.
Services have been redesigned around the needs of the patient to enhance the quality of care and speed up diagnosis and treatment.
About 400,000 patients will attend the hospital every year.
In addition to outpatient clinics, day surgery and diagnostic services, the hospital provides a number of specialist services such as cardiology and gynaecology.
There is also a Minor Injuries Unit with its own dedicated entrance for rapid access to a highly skilled clinical team. The unit is open seven days a week 9am - 9pm.
Patients from south-east Glasgow, Rutherglen and Cambuslang requiring an MRI scan, renal dialysis or chemotherapy are now able to get this locally at the New Victoria Hospital.
Patient Opinion
If you've experienced health care recently, either as a patient yourself or as a carer or friend of someone else, please tell us how it was. What was good? What could have been better?
Your story will be handled confidentially by the non-profit service Patient Opinion. Your story may appear (without your name) on their website. Patient Opinion asks the health service to respond to the feedback you share, but does not reveal your identity.
This service is independent of NHS Greater Glasgow and Clyde. For more information about Patient Opinion and how your story is handled, visit www.patientopinion.org.uk.
The department will provide a dedicated Cardiac Rehabilitation outpatient service for residents of south west Glasgow.
The multidisciplinary team of health professionals will provide a programme of assessment, behavioural change, education, exercise, supervised group training and psychological support.
Services include:
Cardiac Rehabilitation Multidisciplinary Clinics (Nurse and physiotherapist
Dietician clinics
The advanced Day Surgery suite has eight theatres.
It will be staffed by a multidisciplinary team of surgeons, anaesthetists, day surgery nurses, health care support workers and clerical staff.
The department will be supported by 23-hour beds which will enable clinicians to extend the range of procedures offered. The beds will also be used for patients who do not have a carer or access to a phone to stay in hospital overnight to complete their post-surgery recovery.
The pre-assessment clinic, where patients are assessed for suitability for day surgery, is based in general Outpatients.
Opening hours: 7.30am - 8.00pm Monday to Friday
General Tel: 0141 347 8215
Location name: Level 1
The Dental Suite will provide outpatient dental services for patients with special needs, including frail elderly patients and those with a physical disability. Dental Department
Opening hours: 8.30am - 4.30pm Monday to Friday
General Tel: 0141 347 8250
Location name: Level 0
Occupational Therapy, physiotherapy, speech and language therapy, dietetics and podiatry are located together in the Therapies department.
It includes assessment and treatment rooms, a shared gym, assessment kitchens, bedroom and bathroom. Dietetics
Opening hours: 8.00am - 5.30pm Monday to Friday
General Tel: 0141 347 8685
The unit will provide a full range of endoscopy services, including Upper GI endoscopy, colonoscopy and bronchoscopy.
These services are provided by gastroenterologists, specialist surgeons, endoscopy nurses and, in the case of bronchoscopy, respiratory physicians.
The unit will also provide a one stop rapid access rectal bleeding service.
Opening hours: 8.00am - 8.00pm Monday to Friday
General Tel: 0141 347 8305
Location name: Level 0
Imaging Department Tel: 0141 347 8413 or 8414
Patients requiring X-rays, CT scans, MRI scans, barium enemas and ultrasound scans will be referred to The New Victoria Imaging Department.
Medical imaging uses different imaging technologies and processes to image the human body for diagnostic and treatment purposes.
Opening hours: 9.00am - 5.00pm Monday-Friday (Core Business Hours)
9.00am-9.00pm Monday to Friday (X-ray support to Minor Injuries)
General Tel: 0141 347 8413 or 8414
Location name: Level 0
Imaging Department - Nuclear Medicine Tel: 0141 201 8420
Nuclear Medicine services are provided from the section located within the Imaging Department on Level 0.
This service is provided by the Nuclear Medicine Department in South Glasgow (Southern General Hospital, Victoria Infirmary & the New Victoria Hospital)
Further information is available at: www.nhsggc.org.uk/nuclearmedicine
Contact Tel: 0141 201 8420
Location name: Imaging Department on Level 0
An injury is damage caused to the body by something physical (for example a fall).
The Minor Injuries Unit will:
Arrange X-rays for suspected broken bones. For example, shoulder, upper arm, elbow, forearm, wrist, hand (including fingers), knee, lower leg, ankle, foot and toes.
Treat and apply plaster to broken bones.
Treat back, shoulder and rib injuries.
Treat minor head and neck injuries.
Treat cuts/grazes as well as close (stitch) and dress wounds.
Treat sprains of ankles, knees, wrists and elbows.
Treat infected wounds.
Treat eye and ear injuries
Treat minor burns and scalds.
Assess a minor injury and refer to a specialist if required.
Who should not attend the MIU?
Patients with serious injuries will be taken to the local A&E department.
Minor Injuries Units will not deal with illnesses. An illness can be described as when you feel unwell or in poor health, for example, if you have a high temperature (see below about what to do in the event of illness).
The Minor Injuries Unit will not treat:
Illness - When you feel unwell or in poor health (e.g. stomach pains, abscesses, rashes, tonsillitis).
Gynaecological problems.
Pregnancy problems.
Alcohol or drug related problems.
Mental Health problems.
Drug overdose.
Severe allergic reactions.
Breathing problems.
Chest pain.
Collapsed or unconscious patients.
For some types of these conditions you can contact NHS 24 for advice on 111 or get in touch with your GP. If you are uncertain about what to do you should contact NHS 24 or if the situation is an emergency you should phone 999, or go to your local A&E Department.
You should also attend A&E with a minor injury between the hours of 9pm and 9am when the MIU is closed.
What if my child is under 5? If your child is less than 1 year old you should attend the A&E Department at Yorkhill (Royal Hospital for Sick Children).
If your child is between 1 and 5 years old, you should attend the A&E Department at Royal Hospital for Sick Children, Govan or the nearest adult A&E Department.
The MIU is only intended for people with less serious injuries who are aged 5 years and older. If your child has an illness they should not be taken to a Minor Injuries Unit. For advice on this you can contact NHS 24 on 111 or get in touch with your GP.
If you are uncertain about what to do you should contact NHS 24 or if you think it is an emergency you should go to the Royal Hospital for Sick Children, Govan or phone 999.
Directions From Langside Road, go straight through traffic lights at junction with Grange Road and follow road until roundabout. Take third exit at roundabout for MIU entrance.
If approaching from Prospecthill Road, turn right at Mount Florida Train Station and take first exit at the roundabout for MIU entrance.
Opening hours:
9am-9pm Monday to Sunday
Our closing time is 21.00. After 20.45 you may not be assessed and treated but instead triaged. This means if you attend after this time we will assess your condition and if it requires more intensive treatment you may be required to go to the main Emergency Department at the Queen Elizabeth University hospital.
Occupational Therapy, physiotherapy, speech and language therapy, dietetics and podiatry are located together in the Therapies department.
It includes assessment and treatment rooms, a shared gym, assessment kitchens, bedroom and bathroom. Occupational Therapy
Opening hours: 8.00am - 5.30pm Monday to Friday
General Tel: 0141 347 8685
Location name: Therapies
When your GP surgery is closed, and you’re too ill to wait until it re-opens, you should contact the GP Out-of-Hours Service by calling NHS 24 on 111.
When you call NHS24, you will be put through to a health professional who will ask you about your symptoms and arrange for you to see a GP if necessary. The out-of-hours GP may either call out to see you or you may be asked to attend the primary care emergency centre where the out-of-hours GPs service is based.
Please do not attend a primary care emergency centre without calling NHS 24 first.
The NHS Greater Glasgow and Clyde out-of-hours service provides GP services to all practices in Glasgow and Clyde out-of-hours (when your doctor's surgery is closed)
Please do not attend the out-of-hours service without calling NHS 24 first on 111
Opening hours:
Weekdays Monday - Friday 6.00 pm - 7.30 am
Weekends 6.00 pm Friday - 7.30 am Monday
Contact Tel: 111
Location address:
Beside the Minor Injuries Unit on Level 0.
Access is via the dedicated entrance for Out of Hours close to the Minor Injuries Unit to the rear of the building.
From Langside Road, go straight through traffic lights at junction with Grange Road and follow road until roundabout. Take third exit at roundabout for MIU entrance.
If approaching from Prospecthill Road, turn right at Mount Florida Train Station and take first exit at the roundabout for MIU entrance.
Outpatients Tel: Click here for list
General outpatient clinics are located on all three floors of the hospital. Each clinic is identified by a single letter from A to P and has its own reception and waiting area. Your appointment letter will indicate which particular clinic you should attend.
Wherever possible, outpatient clinics will offer a 'one-stop' service where a number of appointments will be scheduled on the same day. As a result many patients will leave the clinic with tests complete, results explained, and a clear outcome of the visit. For others it will be a stay of a few hours instead of admission to hospital or for separate visits to be seen at a clinic.
Occupational Therapy, physiotherapy, speech and language therapy, dietetics and podiatry are located together in the Therapies department.
It includes assessment and treatment rooms, a shared gym, assessment kitchens, bedroom and bathroom. Physiotherapy
Opening hours: 8.00am - 5.30pm Monday to Friday
General Tel: 0141 347 8685
Podiatry (Foot Care)
Occupational Therapy, physiotherapy, speech and language therapy, dietetics and podiatry are located together in the Therapies department. It includes assessment and treatment rooms, a shared gym, assessment kitchens, bedroom and bathroom.
To self refer and make an appointment call our Podiatry Appointment Hotline on 0141 347 8909 or email [email protected]
The renal dialysis unit provides a regular outpatient haemodialysis service for adult patients from south-east Glasgow, Rutherglen and Cambuslang. The unit has single and eight-bedded renal dialysis rooms.
Opening hours: 24 Hours Monday to Sunday
General Tel: 0141 347 8690
Location name: Level 2
Renal Outpatients Tel: 9.00am - 5.00pm Monday to Friday
Renal outpatient clinics will be based in general outpatients. These will provide:
Examination and assessment of new and return nephrology patients from the Glasgow area.
Assessment of patients with End stage Renal Failure from throughout the West of Scotland for suitability for kidney transplant.
Assessment of potential live donors for kidney transplantation.
Assessment of patients requiring peritoneal dialysis for CAPD.
Occupational Therapy, physiotherapy, speech and language therapy, dietetics and podiatry are located together in the Therapies department where there are assessment and treatment rooms, a shared gym, assessment kitchens, bedroom and bathroom. Speech and Language Therapy
Opening hours: 8.00am - 5.30pm Monday to Friday
General Tel: 0141 347 8685
A Healthcare Chaplain is available to patients, visitors and staff at The New Victoria Hospital and can be contacted on 0141 452 3221.
The Sanctuary is a space designed for reflection, quietness and prayer. There are faith and belief resources, including those for Muslim Prayer. The Sanctuary can be found by turning left at the main reception desk, then right after the double doors. It is open during hospital opening hours.
The Chaplaincy Service delivers spiritual and religious care to all people. Spiritual care addresses the fundamental human need to have a sense of peace, security and hope particularly in the context of injury, illness or loss. Healthcare Chaplains do this by being attentive to the patient’s story, looking for sources of strength and resilience, valuing the person and what is most important to them. Religious care can be a crucial aspect of this. Healthcare Chaplains work with other NHS staff to ensure that these needs are met and, where appropriate, in partnership with local faith and belief groups.
We regard Spiritual Care as an intrinsic part of the holistic care provided to patients, and to those who care for them. To this end our Chaplaincy Service provides or facilitates spiritual and religious care for patients, clients, carers and staff.
What do chaplains do?
Chaplains take time to listen, non-judgementally and with compassion
respect and support everyone’s faith or doubts, beliefs or non-belief
are interested in each person’s story
provide rituals or ceremonies at significant times which help people to deal with change and loss
support and train NHS staff and others in understanding spiritual care and related matters
For general enquiries about Healthcare Chaplaincy in NHSGGC you may contact the Head of Chaplaincy and Spiritual Care tel: 0141 452 3220 or email us at [email protected]
If you are contacting the Chaplaincy Service about a patient in one of our hospitals, please ensure, if possible, that the patient is aware of this and has agreed to it.
An NHS Healthcare Chaplain is always on-call and ward staff can arrange for them to be paged. A Roman Catholic Priest is also available at all times.
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