Every inpatient ward will have access to an iPad so patients can keep in touch with friends and family, if they don’t have a phone or tablet of their own. For more information contact [email protected]
Address:
52 Grange Road
Glasgow
G42 9LF
Greater Glasgow and Clyde
Telephone: 0141 201 6000
Click on a ward name for more details
We value the important role that visitors play, and would ask you to note:
Visiting times are flexible to suit the needs of our patients, the needs of their family and carers.
Sometimes patients would like a family member with them to provide support. If this is the case we can accommodate a member of family or carer to stay overnight . If you wish to stay please speak to the nurse in charge
It is lovely to have children visit but please supervise them at all times.
Mealtimes
Approximate mealtimes are
7.30 – 8.30am for breakfast
12.00 – 1.00pm for lunch
5.00 – 6.00pm for the evening meal
We try to make sure that patients are not disturbed while having their meals and staff may ask visitors to leave during meal times. However, if you wish to help your relative or friend during meal times, please discuss this with the ward staff.
Ward visiting times - 11.30am to 8.30pm.
We value the important role that visitors play, and would ask you to note:
Visiting times are flexible to suit the needs of our patients, the needs of their family and carers.
Sometimes patients would like a family member with them to provide support. If this is the case we can accommodate a member of family or carer to stay overnight . If you wish to stay please speak to the nurse in charge
It is lovely to have children visit but please supervise them at all times.
Mealtimes
Approximate mealtimes are
7.30 – 8.30am for breakfast
12.00 – 1.00pm for lunch
5.00 – 6.00pm for the evening meal
If you would like to be with your relative or friend to help or encourage them to eat please speak to the nurse in charge.
We value the important role that visitors play, and would ask you to note:
Visiting times are flexible to suit the needs of our patients, the needs of their family and carers.
Sometimes patients would like a family member with them to provide support. If this is the case we can accommodate a member of family or carer to stay overnight . If you wish to stay please speak to the nurse in charge
It is lovely to have children visit but please supervise them at all times.
Mealtimes
Approximate mealtimes are
7.30 – 8.30am for breakfast
12.00 – 1.00pm for lunch
5.00 – 6.00pm for the evening meal
We try to make sure that patients are not disturbed while having their meals and staff may ask visitors to leave during meal times. However, if you wish to help your relative or friend during meal times, please discuss this with the ward staff.
Day Surgery
Visiting: Evenings Only - 7:00 to 8:00 pm - Monday to Thursday
Core hospital hours are 8.00am till 9.00pm. Check individual service listings for specific times.
After 6pm and at weekends this is the base for the GP Emergency Out of Hours Service - call 111
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The New Victoria Hospital opened its doors to patients for the first time on 8th June 2009. The £100 million hospital is one of the most modern and well equipped in Scotland.
It provides an attractive and welcoming environment for patients and visitors with light, airy public spaces, comfortable waiting areas and modern consulting rooms.
Patients not only benefit from modern new facilities, but the way care is provided from the hospital has also changed for the better.
Services have been redesigned around the needs of the patient to enhance the quality of care and speed up diagnosis and treatment.
About 400,000 patients will attend the hospital every year.
In addition to outpatient clinics, day surgery and diagnostic services, the hospital provides a number of specialist services such as cardiology and gynaecology.
The Minor Injuries Unit is currently closed due to the ongoing situation with COVID-19 (Coronavirus), so please go to the MIU at the Queen Elizabeth University Hospital instead.
Patients from south-east Glasgow, Rutherglen and Cambuslang requiring an MRI scan, renal dialysis or chemotherapy are now able to get this locally at the New Victoria Hospital.
Click on a service name for more details
The multidisciplinary team of health professionals will provide a programme of assessment, behavioural change, education, exercise, supervised group training and psychological support.
Services include:
The Hospital includes consulting and treatment rooms and a modern, comfortable patient lounge.
Opening hours:
9.00am - 5.00pm Monday to Friday
General Tel: 0141 347 8150
Location name: Level 0
It will be staffed by a multidisciplinary team of surgeons, anaesthetists, day surgery nurses, health care support workers and clerical staff.
The department will be supported by 23-hour beds which will enable clinicians to extend the range of procedures offered. The beds will also be used for patients who do not have a carer or access to a phone to stay in hospital overnight to complete their post-surgery recovery.
The pre-assessment clinic, where patients are assessed for suitability for day surgery, is based in general Outpatients.
Opening hours:
7.30am - 8.00pm Monday to Friday
General Tel: 0141 347 8215
Location name: Level 1
The Dental Suite provides outpatient dental services for patients with special needs, including frail elderly patients and those with a physical disability.
8.30am - 4.30pm Monday to Friday
Endoscopy services, including Upper GI endoscopy, colonoscopy and bronchoscopy.
These services are provided by gastroenterologists, specialist surgeons, endoscopy nurses and, in the case of bronchoscopy, respiratory physicians.
The unit also provides a one stop rapid access rectal bleeding service.
8.00am - 8.00pm Monday to Friday
Postal Address: Haematology Laboratory, New Victoria Hospital, Grange Road, Glasgow, G42 9LF
Telephone:
General Enquiries: 0141 347 8141
Clinical Advice can be obtained during normal office hours, by contacting the Duty Consultant Haematologist, via switchboard: 0141 201 1100
Service Hours
Routine Service: 09:00 - 17:00 Monday to Friday
Diagnostic imaging at this hospital
Patient information on imaging tests and procedures across NHSGGC is available here.
This Minor Injury Unit is temporarily closed due to current situation with COVID-19 (Coronavirus). Please attend the MIU at the Queen Elizabeth University Hospital instead.
This is a Minor Injuries Unit, not an Emergency Department. Please see this page for further information on who and what an MIU will treat, and who and what they can't treat.
A&E and Minor Injuries Services are available in a number of locations. Use our postcode finder to see which is the right one for you.
Find your nearest and opening times - use this link to enter a postcode and age of patient to locate the Minor Injury Unit you should attend.
We have 3 dedicated Minor Injury Units. They treat cuts that need stitches, broken bones in your lower arm or leg, sprains and minor burns. You are likely to get the fastest treatment for these injuries here. You will not have to wait for people with more serious injuries and conditions to be treated first.
Our MIUs are open every day of the year, but each has their own opening hours so please check before attending using our Find My Nearest. At other times, or for sudden serious illness, attend your nearest hospital Emergency Department.
Opening hours:
The MIU is closed due to the situation with COVID-19 (Coronavirus). Please attend the MIU at the Queen Elizabeth University Hospital instead.
Further information is available at: www.nhsggc.org.uk/nuclearmedicine
Nuclear medicine is a medical specialty involving the application of radioactive substances in the diagnosis and treatment of disease.
Contact Tel: 0141 201 8420Our Orthotics Service provides assessment of the whole body for biomechanical problems. If appropriate we may prescribe, measure, fit and review an Orthosis. This is a body worn device which may also be called a ‘brace’ or ‘splint’.
When your GP surgery is closed, and you’re too ill to wait until it re-opens, you should contact the GP Out-of-Hours Service by calling NHS 24 on 111.
When you call NHS24, you will be put through to a health professional who will ask you about your symptoms and arrange for you to see a GP if necessary. The out-of-hours GP may either call out to see you or you may be asked to attend the primary care emergency centre where the out-of-hours GPs service is based.
Please do not attend a primary care emergency centre without calling NHS 24 first.
The NHS Greater Glasgow and Clyde out-of-hours service provides GP services to all practices in Glasgow and Clyde out-of-hours (when your doctor's surgery is closed)
Call NHS 24 on 111 now if you are unwell and need to talk to someone before your GP or dental practice reopens. This is your fastest way to the right care in the right place.
You will get advice depending on your symptoms. This could be managing symptoms at home, or visiting your local pharmacy. You might need to see an on-call doctor or other health professional. If you need to see a doctor immediately NHS 24 will arrange this for you.
Visit the NHS24 website:
Please do not attend the out-of-hours service without calling NHS 24 first on 111. This could delay your care.
Opening hours:Weekdays Monday - Friday 6.00 pm - 7.30 am
Weekends 6.00 pm Friday - 7.30 am Monday
Beside the Minor Injuries Unit on Level 0.
Access is via the dedicated entrance for Out of Hours close to the Minor Injuries Unit to the rear of the building.
From Langside Road, go straight through traffic lights at junction with Grange Road and follow road until roundabout. Take third exit at roundabout for MIU entrance.
If approaching from Prospecthill Road, turn right at Mount Florida Train Station and take first exit at the roundabout for MIU entrance.
General outpatient clinics are located on all three floors of the hospital. Each clinic is identified by a single letter from A to P and has its own reception and waiting area. Your appointment letter will indicate which particular clinic you should attend.
Wherever possible, outpatient clinics will offer a 'one-stop' service where a number of appointments will be scheduled on the same day. As a result many patients will leave the clinic with tests complete, results explained, and a clear outcome of the visit. For others it will be a stay of a few hours instead of admission to hospital or for separate visits to be seen at a clinic.
Telephone numbers for Outpatient Clinics
A copy of our outpatient leaflet may be downloaded here(PDF)
Core opening hours 8.30am - 5.00pm Monday to Friday although some clinics will operate until 8pm.
Occupational Therapy, physiotherapy, speech and language therapy, dietetics and podiatry are located together in the Therapies department. It includes assessment and treatment rooms, a shared gym, assessment kitchens, bedroom and bathroom.
Opening hours:
8.00am - 5.30pm Monday to Friday
A Healthcare Chaplain is available to patients, visitors and staff at The New Victoria Hospital and can be contacted on 0141 452 3221.
The Sanctuary is a space designed for reflection, quietness and prayer. There are faith and belief resources, including those for Muslim Prayer. The Sanctuary can be found by turning left at the main reception desk, then right after the double doors. It is open during hospital opening hours.
The Chaplaincy Service delivers spiritual and religious care to all people. Spiritual care addresses the fundamental human need to have a sense of peace, security and hope particularly in the context of injury, illness or loss. Healthcare Chaplains do this by being attentive to the patient’s story, looking for sources of strength and resilience, valuing the person and what is most important to them. Religious care can be a crucial aspect of this. Healthcare Chaplains work with other NHS staff to ensure that these needs are met and, where appropriate, in partnership with local faith and belief groups.
Please visit our web page for more information on the Spiritual Care and Healthcare Chaplaincy Service.
If you have a general enquiry you can email us on [email protected] and our patient leaflet can be accessed here NHSGGC Spiritual Care Team Patient Leaflet 2019.
An NHS Healthcare Chaplain is always on-call and ward staff can arrange for them to be paged. A Roman Catholic Priest is also available at all times.
Contact Tel: 0141 452 3221Staff at the centre can discuss how you and your family can:
The Support and Information Service provides:
These services can help you understand and manage your condition.
For anyone coming to the hospital, whether as a patient or visitor.
The Support and Information Service provides:
These services can help you understand and manage your condition.
Please drop in to see what is on offer or give the staff a call.
Open Monday to Friday, closed during public holidays.
Patient / Visitor Information, Health Information Centres
Opening hours:
Monday to Friday, 10.00am to 4.00pm.
Copyright 2020 NHSGGC
